English Customer Service for Voyage Privé (m/f) Lisbon

  • Full-time
  • 11-20 vagas
  • Expira em 28 dias
  • a definir
  • Full-time
  • 11-20 vagas
  • Expira em 28 dias
  • a definir
  • Lisboa
  • Contact Centers, Atendimento ao Cliente

Teleperformance Portugal

A Teleperformance Portugal faz parte do Grupo Teleperformance, líder mundial em Customer Experience Management e shared services para mercados internacionais. Com uma equipa de 10 000 colaboradores de 84 nacionalidades, prestamos serviços em 35 idiomas. A Teleperformance Portugal foi considerada a melhor empresa para trabalhar em Portugal nove vezes, pelo Great Place to Work Institute e foi a vencedora do Prémio “Young Talents Attraction” em 2019. Fomos também premiados cinco vezes pela revista Exame como uma das melhores empresas para se trabalhar em Portugal e a melhor empresa no nosso setor. Todos os dias, são-nos confiadas inúmeras interações únicas em todo o mundo, das quais queremos que faças parte. Junta-te à nossa equipa!

As a full fledged member of this unique team, you will be responsible for ensuring the best customer experience for members of the Voyage Privé website.

This involves assisting members when booking an exceptional trip, answering their questions in relation to their booked stay (characteristics of the products / services, formalities, modifications, cancellation ...).

We seek your excellence to provide Voyage Privé customers with the best customer service experience of all time.


Our Client

Voyage Privé is a luxury travel club that offers unforgettable escapes, at unbelievable prices. The Club is exclusive for members and this unique flash sales concept gathers over 17 million associates worldwide.

A small but well defined team of travel experts delivers to their community a weekly newsletter containing the best and most inspirational offers, full of sophisticated city breaks ideas, beautiful country getaways and gorgeous beach retreats.  

The secret is: members always come firs! That is why over 95% of customers give Voyage Privé positive feedback when they return from holidays!


Responsibility

• Providing a professional and personalized contact for Voyage Privé clients, both through calls and through emails.

• Provide support before, during and after a client’s trip.

• Know and understand the processes and procedures from Voyage Privé, in order to be able to help and support customers by offering them a trip adapted to their needs.


Your Profile

• Native English speakers;

• High School Diploma;

• Contact Center experience (preferential);

• Available to start training in January;

• Familiarity with the travel industry, relevant working experience is an advantage;

• Experience in the customer service / call center environment is preferred;

• Problem solving and time management skills; 

• Excellent communication skills, interpersonal skills and team spirit.


Our Offer

• Available to work between Monday to Friday, between 8 am to 8 pm and weekends from 9:30 am to 6:30 pm;

• Rotating shifts and days off;

• Work location: Lisbon - Entrecampos;

• Stable work and career progression;

• Accommodation in a Teleperformance apartment;

• Refund of initial flight expenses;

• Free annual flight to your homeland;

• Private health insurance after 6 months of employment;

• Long-term career opportunities;

• Free organized sport activities and events.

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