Technical Support for Microsoft (m/f) Lisbon

  • Full-time
  • 6-10 vagas
  • Expira em 25 dias
  • a definir
  • Full-time
  • 6-10 vagas
  • Expira em 25 dias
  • a definir
  • Lisboa
  • Contact Centers, Atendimento ao Cliente

Teleperformance Portugal

A Teleperformance Portugal faz parte do Grupo Teleperformance, líder mundial em Customer Experience Management e shared services para mercados internacionais. Com uma equipa de 10 000 colaboradores de 84 nacionalidades, prestamos serviços em 35 idiomas. A Teleperformance Portugal foi considerada a melhor empresa para trabalhar em Portugal nove vezes, pelo Great Place to Work Institute e foi a vencedora do Prémio “Young Talents Attraction” em 2019. Fomos também premiados cinco vezes pela revista Exame como uma das melhores empresas para se trabalhar em Portugal e a melhor empresa no nosso setor. Todos os dias, são-nos confiadas inúmeras interações únicas em todo o mundo, das quais queremos que faças parte. Junta-te à nossa equipa!

If you have always loved technology and want to work closely with one of the most known technology brands in the world, this is the right job ad for you. As part of our Technical Support team you will resolve any technical issues using your soft skills. You will also handle customer issues through collaboration, resolution, or escalation, always with the final aim of providing a great experience. Part of your responsibilities will also be to ensure that key stakeholders and customers are up-to-date on the resolution status of their issue, through effective written and verbal communication.


Our Client

Founded in 1975, Microsoft is an American multinational and one of the most known technologies companies in the world. 

It’s best known for its software products, hardware products and touchscreen computers. Microsoft aims to empower every person and every organization on the planet to achieve more!


Responsibility

• Provide Technical Support for Office 365 users;

• Manage strong relationships with customers;

• Identify and fix issues;

• Assure high levels of customer satisfaction;

• Answer and resolve inquiries from LATAM customers in LATAM time zones.



Your Profile

• Fluent speaker in Portuguese (mandatory);

• Fluent speaker in Brazilian Portuguese is a plus;

• Advanced written and spoken English skills (minimum B2);

• Technical background or self-taught within the technology field;

• Microsoft Office User;

• Contact Center experience (preferential);

• Ability to create and maintain good relationships with customers.



Our Offer

• An international career in a multicultural environment;

• A permanent presence of coaches who will facilitate your personal and professional development;

• Intensive training and constant and familiarization phase;

• Ample opportunity to grow and evolve within our organization;

• Private health insurance;

• Free Portuguese language courses, water sports, soft trekking and much more.

Ofertas relacionadas