Spanish Customer Care for Choice Hotels (m/f)

Expira em: 22 dias

Teleperformance Portugal

A Teleperformance Portugal faz parte do grupo Teleperformance, líder mundial em Customer Experience Management e shared services em todo o mundo. A nossa equipa é composta por 6.000 colaboradores, envolvidos em projetos de prestação de serviços para cerca de 56 países em 28 línguas diferentes. Em 2015, fomos considerados pela sexta vez a melhor empresa para trabalhar em Portugal pelo Great Place to Work Institute, e premiados pela segunda vez, pela revista Exame como uma das melhores empresas para trabalhar em Portugal, a primeira no nosso setor de atividade. A nossa equipa é caracterizada pela versatilidade e internacionalidade. Os nossos colaboradores partilham uma grande variedade de experiências e competências.



Nº de Vagas: 11-20 vagas

Tipo: Full-time

Salário(por ano): To be defined

Setor: Contact Centers

Função: Apoio ao Cliente

Região: Lisboa





Your Role

We are looking for sales talents with a passion for traveling. Help customers to find the perfect stay whatever the reason for their journey may be. Build a positive brand image at every interaction. Be professional, efficient and treat every single request exceptional care.

 

Our Client

Connect the world through the power of hospitality.

Choice Hotels International is one of the largest and most successful lodging companies in the world. Choice currently franchises more than 6,300 hotels, representing more than 500,000 rooms, in more than 35 countries and territories. Choice-branded properties provide a wide range of high-quality, high-value lodging options throughout the United States and internationally welcoming every guest, every partner, everywhere their journey takes them.

 

Responsibility

  •         Communicating with Choice customers and prospects via telephone positively and efficiently for the primary purpose of converting calls into reservations and assisting callers with any hotel or reservation related inquiries;
  •         Producing maximum revenues for affiliated hotels and partner programs by utilizing positive sales and marketing techniques;
  •         Providing services for enrollment, creating and updating member profiles, merging duplicate accounts, problem resolution and balance adjustments;
  •         Making reservations for members and potential members. Reporting suspected fraudulent activity.  Acting always according the Choice brands and reservation policies;
  •         Answering member questions, resolving complaints, researching accounts, and referring guests to appropriate departments and documents appropriately.

 

Your Profile

  •         Native level of written and verbal communication skills in Spanish;
  •         Good level of English (preferably B2);
  •         High School Diploma or equivalent experience;
  •         Previous call center experience in a sales and/or customer service capacity;
  •         Experience with hospitality or reservation services preferred;
  •         Strong customer orientation;
  •         Social intelligence – empathy, self-awareness, cultural sensitivity;
  •         Positive, professional, service-oriented demeanor;
  •         Must be goal-oriented;
  •         Strong web-based navigation skills;
  •         Ability to embrace technological and organizational changes.

 

Our Offer

  •         Excellent work opportunity in a leading multinational company;
  •         International career in a multicultural environment;
  •         Possibility of cooperation with leaders in various industries;
  •         Stable work and career progression;
  •         Long-term development opportunities;
  •         Fixed-term, renewable contract with the possibility of permanent employment;
  •        Private health insurance after 6 months of employment;
  •         Possibility to live in one of our apartments*;
  •         Initial flight expenses refund;*
  •         Annually complementary return flight to your home country (within Europe);*
  •         Free Portuguese language courses, sport activities and organized events.

*For relocated applicants

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