Scheduling Assistant (m/f)

  • Full-time
  • 6-10 vagas
  • Expira em 28 dias
  • a definir
  • Full-time
  • 6-10 vagas
  • Expira em 28 dias
  • a definir
  • Lisboa
  • Contact Centers, Gestão de Projectos

Teleperformance Portugal

A Teleperformance Portugal faz parte do Grupo Teleperformance, líder mundial em Customer Experience Management e shared services para mercados internacionais. Com uma equipa de 10 000 colaboradores de 84 nacionalidades, prestamos serviços em 35 idiomas. A Teleperformance Portugal foi considerada a melhor empresa para trabalhar em Portugal nove vezes, pelo Great Place to Work Institute e foi a vencedora do Prémio “Young Talents Attraction” em 2019. Fomos também premiados cinco vezes pela revista Exame como uma das melhores empresas para se trabalhar em Portugal e a melhor empresa no nosso setor. Todos os dias, são-nos confiadas inúmeras interações únicas em todo o mundo, das quais queremos que faças parte. Junta-te à nossa equipa!

Integrated in the Human Resources Department, you will be a Scheduling Assistant. This means you will be responsible for the schedules of the employees in our company, essentially for those who are working as Customer Service Representatives (CSR). As the workflow in the company changes in a daily and weekly period, it´s important to know which employees are available to work and which skills they have in order to choose the best work schedule and the best workplace for each one. The main goal is to maximize the productivity of the company and the employee’s satisfaction.


Our Offer

•  Excellent work opportunity in a dynamic leading multinational company;

•  Possibility of cooperation with leaders in various industries;

•  Stable work and career progression; 

•  Investment in training and personal development; 

•  Facilities centrally located with an excellent public transportation offer and with canteen included;

•  Private health insurance after 6 months of employment;

•  Free organized sport activities and events every month.


Responsibility

•  Analyze requirements about how many employees are needed for each workplace;

•  Discuss the working schedules of the employees with managers in meetings or by phone;

•  Provide help in the update of databases with relevant information about employees;

•  Create and validate working schedules;

•  Schedule employees for training programs in case the company  select employees for a workplace that requires new skills and knowledge.


Your Profile

• Degree strongly related with Mathematics (Math, Statistic, Economics, etc.) (preferable); 

• Portuguese Native;

• Medium English at least level B1;

• Very good Excel skills;

• Good logical reasoning, detail oriented and ability to deal with numbers;

• Good communication and organization skills;

• Good interpersonal skills and team spirit; 

• Stress management skills.


Join us! Be part of a multicultural environment.

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