Persian/Farsi Supercell Gaming Support in sunny Lisbon (m/f) Relocation package included

  • Full-time
  • 6-10 vagas
  • Expira em 23 dias
  • Attractif salary
  • Full-time
  • 6-10 vagas
  • Expira em 23 dias
  • Attractif salary
  • Lisboa
  • Internet, Contact Centers, Telemarketing, Atendimento ao Cliente, Apoio ao Cliente

Teleperformance Portugal

A Teleperformance Portugal faz parte do Grupo Teleperformance, líder mundial em Customer Experience Management e shared services para mercados internacionais. Com uma equipa de 10 000 colaboradores de 84 nacionalidades, prestamos serviços em 35 idiomas. A Teleperformance Portugal foi considerada a melhor empresa para trabalhar em Portugal nove vezes, pelo Great Place to Work Institute e foi a vencedora do Prémio “Young Talents Attraction” em 2019. Fomos também premiados cinco vezes pela revista Exame como uma das melhores empresas para se trabalhar em Portugal e a melhor empresa no nosso setor. Todos os dias, são-nos confiadas inúmeras interações únicas em todo o mundo, das quais queremos que faças parte. Junta-te à nossa equipa!


Requirement: European Citizenship or valid work permit for Portugal



Become our clients’ ambassador and be the first point of contact for the Supercell players’ community. You will be in charge of the players’ issues until a resolution has been identified.


Our Offer


•  Excellent work opportunity in a leading multinational company;

•  International career in a multicultural environment;

•  Possibility of cooperation with leaders in various industries;

•  Stable work and career progression;

•  Long-term development opportunities;

•  Fixed-term, renewable contract with the possibility of permanent employment;

•  Private health insurance after 6 months of employment;

•  Possibility to live in one of our apartments;

•  Initial flight expenses refund;

•  Annually complementary return flight to your home country (within Europe);

•  Free Portuguese language courses, sport activities and organized events.


Responsibility


As a member of Supercell’s Player Support team you are going to provide AWESOME game support to all players in the Supercell community, using Helpshift™ (mobile CRM) and other support tools. 

You will engage directly with the players in offline conversations, in-app chat and voice. Besides that, you will provide feedback to the Supercell team in Helsinki. 


Your Profile


•  Native level of written and verbal communication skills in Farsi/Persian and good understanding of English (B1 Level);

•  Player and support oriented attitude, with a knack for helping others;

•  Team player with strong problem solving and conflict management skills;

•  Good reasoning and analytical skills;

•  Friendly proactive attitude and great communicator in challenging situations;

•  Good multi-tasking and typing skills (60 WPM+);

•  Passion for video games and mobile applications;

•  Good understanding of Microsoft Windows® and Microsoft Office® or equivalents;

•  Ability to think out of the box to amaze players and teammates;

•  Experience in telephone customer service / call center environment (preferred);

•  European Citizenship or valid work permit for Portugal.


Join us! Be part of a multicultural environment.

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