Responsibilities

- Use web-based content management systems to review and optimize tour and activity products;

- Review rates, availability and operational terms of products to ensure accuracy and clarity;

- Review, edit and rewrite product descriptions, ensuring they adhere to client standards;

- Ensure accurate and comprehensive categorization of tour and activity products across points of sale;

- Ensure successful connectivity between supplier reservation systems and client systems;

- Provide guidance to suppliers for optimization of products for online distribution;

- Provide real-time support via live chat and telephone, answering questions from suppliers related to their account, products, and bookings

- Train suppliers to utilize self-service tools to manage their bookings and update inventory and product details;

- Liaise with the contact center to address any customer or supplier concerns.

Requirements:

- Superb written and oral communication skills in both English and French;

- Strong work ethic with a high degree of accuracy and a keen eye for detail and follow-through;

- Team player with a positive attitude who thinks as a business owner would;

- Self-motivated, enthusiastic, and able to succeed in a fast-paced, dynamic environment;

- Internet must be hardwider (Fiber).

Terms and Conditions

- Full-time role on a 40 hour per week contract 

- The hours of work are Monday-Friday 9h00-18h00 but flexibility may be required outside of this. 

Location: At home