MERCEDES - Network Assistance Center | TECHNICAL SPECIALIST

Expira em: 7 dias

RHmais

Somos uma empresa integradora de Serviços de Gestão de Pessoas e de Consultoria, 100% portuguesa, fundada a 28 de maio de 1987. Somos a maior empresa nacional prestadora de serviços de Gestão de Contact Centers, atuando ainda nas áreas de Outsourcing, Handling, Job Solutions, Training, E-Learning, Consulting e Customer Experience. Orgulhamo-nos de ter uma equipa de cerca de 2.000 colaboradores e, como clientes, as maiores empresas públicas e privadas de vários setores de atividade, tais como: Telecomunicações, Media e IT; Serviços; Financeiras; Indústria, Comércio e Turismo; Utilities, Saúde, Transportes e Logística; Administração Pública e Associações Empresariais.



Nº de Vagas: 1-5 vagas

Tipo: Full-time

Salário(por ano): Salário Competitivo

Setor: Automóvel

Função: Engenharia Mecânica, Engenharia (outras), Engenharias

Região: Lisboa




MERCEDES - Network Assistance Center | TECHNICAL SPECIALIST
Mercedes-Benz has implemented a Network Assistance Center based in Portugal, which provides after-sales services for the Mercedes Benz Dealers Network in 15 different countries across Europe.   
Network Assistance Center – NAC will do 1st level support to the Mercedes Benz Retailers, for After Sales topics of the passenger car business unit, providing a wide range of services.  
 
Now, they want to reinforce their teams and are looking for:    
 
AUTOMOTIVE TECHNICAL SPECIALIST – GERMAN, SWEDISH, DANISH, CZECH 
 
Main Responsibilities  
•Handling and resolving retailers enquiries, in accordance with internal procedures and targets, in order to provide Retailers with the appropriate solution in a timely, effective and accurate manner;  
•Supports tracking process;  
•Provides with first line support on different customer´s related topics in order to reach customer satisfaction;  
•Manages technical product concerns through to resolution;  
•Maintains technical information files, research and create technical literature;  
•Provides technical support to the network;  
 
Required Qualifications  
• Bachelor degree in Mechanical Engineer and/or experience as a technician in the car industry is value;  
• The Mercedes-Benz or smart Diagnostic Technician qualification would be desirable;  
• Native language in one of the following languages: GERMAN, SWEDISH, DANISH, CZECH  
• Fluent in English as corporate language (mandatory);  
• Third language is an advantage;  
• Good computer expertise;  
• Experience with customer care is valued;  
• Ability to prioritize, analyzes, plan and coordinate;  
• Team player;  
• Excellent communication skills (B2B);  
• Strong focus on customer satisfaction;  
 
Offer  
• Based in Portugal.  
• Integration in an international company with a young, ambitious, professional and dynamic environment; 
• Relocation package support. 
 
To know more about this project, send us your application. 

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