MERCEDES - Network Assistance Center | TECHNICAL SPECIALIST

  • Full-time
  • 1-5 vagas
  • Expira em 5 dias
  • Salário Competitivo
  • Full-time
  • 1-5 vagas
  • Expira em 5 dias
  • Salário Competitivo
  • Lisboa
  • Automóvel, Engenharia Mecânica, Engenharia (outras), Engenharias

RHmais

Somos uma empresa integradora de Serviços de Gestão de Pessoas e de Consultoria, 100% portuguesa, fundada a 28 de maio de 1987. Somos a maior empresa nacional prestadora de serviços de Gestão de Contact Centers, atuando ainda nas áreas de Outsourcing, Handling, Job Solutions, Training, E-Learning, Consulting e Customer Experience. Orgulhamo-nos de ter uma equipa de cerca de 2.000 colaboradores e, como clientes, as maiores empresas públicas e privadas de vários setores de atividade, tais como: Telecomunicações, Media e IT; Serviços; Financeiras; Indústria, Comércio e Turismo; Utilities, Saúde, Transportes e Logística; Administração Pública e Associações Empresariais.

MERCEDES - Network Assistance Center | TECHNICAL SPECIALIST
Mercedes-Benz has implemented a Network Assistance Center based in Portugal, which provides after-sales services for the Mercedes Benz Dealers Network in 15 different countries across Europe.    Network Assistance Center – NAC will do 1st level support to the Mercedes Benz Retailers, for After Sales topics of the passenger car business unit, providing a wide range of services.     Now, they want to reinforce their teams and are looking for:       AUTOMOTIVE TECHNICAL SPECIALIST – GERMAN, SWEDISH, DANISH, CZECH    Main Responsibilities   •Handling and resolving retailers enquiries, in accordance with internal procedures and targets, in order to provide Retailers with the appropriate solution in a timely, effective and accurate manner;   •Supports tracking process;   •Provides with first line support on different customer´s related topics in order to reach customer satisfaction;   •Manages technical product concerns through to resolution;   •Maintains technical information files, research and create technical literature;   •Provides technical support to the network;     Required Qualifications   • Bachelor degree in Mechanical Engineer and/or experience as a technician in the car industry is value;   • The Mercedes-Benz or smart Diagnostic Technician qualification would be desirable;   • Native language in one of the following languages: GERMAN, SWEDISH, DANISH, CZECH   • Fluent in English as corporate language (mandatory);   • Third language is an advantage;   • Good computer expertise;   • Experience with customer care is valued;   • Ability to prioritize, analyzes, plan and coordinate;   • Team player;   • Excellent communication skills (B2B);   • Strong focus on customer satisfaction;     Offer   • Based in Portugal.   • Integration in an international company with a young, ambitious, professional and dynamic environment;  • Relocation package support.    To know more about this project, send us your application. 

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