MERCEDES - Network Assistance Center | TECHNICAL SPECIALIST
Mercedes-Benz has implemented a Network Assistance Center based in Portugal, which provides after-sales services for the Mercedes Benz Dealers Network in 15 different countries across Europe. Network Assistance Center – NAC will do 1st level support to the Mercedes Benz Retailers, for After Sales topics of the passenger car business unit, providing a wide range of services. Now, they want to reinforce their teams and are looking for: AUTOMOTIVE TECHNICAL SPECIALIST – GERMAN, SWEDISH, DANISH, CZECH Main Responsibilities •Handling and resolving retailers enquiries, in accordance with internal procedures and targets, in order to provide Retailers with the appropriate solution in a timely, effective and accurate manner; •Supports tracking process; •Provides with first line support on different customer´s related topics in order to reach customer satisfaction; •Manages technical product concerns through to resolution; •Maintains technical information files, research and create technical literature; •Provides technical support to the network; Required Qualifications • Bachelor degree in Mechanical Engineer and/or experience as a technician in the car industry is value; • The Mercedes-Benz or smart Diagnostic Technician qualification would be desirable; • Native language in one of the following languages: GERMAN, SWEDISH, DANISH, CZECH • Fluent in English as corporate language (mandatory); • Third language is an advantage; • Good computer expertise; • Experience with customer care is valued; • Ability to prioritize, analyzes, plan and coordinate; • Team player; • Excellent communication skills (B2B); • Strong focus on customer satisfaction; Offer • Based in Portugal. • Integration in an international company with a young, ambitious, professional and dynamic environment; • Relocation package support. To know more about this project, send us your application.