Learning Assistant, Estágio c/ apoio IEFP- Lisboa

  • Full-time
  • 1-5 vagas
  • Expira em 14 dias
  • a definir
  • Full-time
  • 1-5 vagas
  • Expira em 14 dias
  • a definir
  • Lisboa
  • Contact Centers, Administrativo

Sitel Portugal

We are Sitel Global outsourcing provider of customer experience management helping the largest brands in the world retain and grow their customer base. We seek people who can build trust with our clients’ customers and lead functional support teams. We look for individuals with exceptional project management talent, subject matter experts in all facets of business operations, and people with leadership talent. We have a People-first culture – our commitment to putting people first improves the satisfaction of our employees and provides a better experience for the customer. From our customer service associates through to our global leaders that support them, everyone is valued.


We’re hiring!

 

 

Welcome to #SitelPortugal

 

Sitel is a people-driven global company that delivers customer experience solutions to some of the world’s best brands. We provide multilingual customer experience management globally to our diversified client base across all stages of the customer journey.

 

Grow your career with us,

 

We are currently looking for enthusiastic and motivated candidates to join the Sitel team.

 

We are looking for a Learning Intern to enhance the competencies of individual employees by designing, updating and conducting training programs that will boost employee’s workplace performance in alliance with Sitel’s core values.

Our expectations about you,

 

You will be responsible for performing training needs assessments, for managing all phases of training interventions and documentation whilst helping new employees adjust well to our multinational work environment

 

Onboard,

 

  • Welcome new employees’ upon their arrival and provide introductions & office tour
  • Communicating company details to new hires before their integration
  • Coordinate company presentations

 

Train & Develop,

 

  • Building a quarterly training program and preparing learning plans
  • Liaising with managers to determine training needs and schedule training sessions
  • Translating requirements into training that will prepare employees for the next step of their career path
  • Organizing classroom-style seminars, e-learning, and on-the-job training
  • Manage the e-learning platform
  • Monitor and support project trainers

 

What you need to have,

 

  • Strong English verbal and written communication skills (C1 and above mandatory)
  • Fluency in other foreign language is highly valued
  • Fluency in Portuguese is a plus
  • High performance, attendance, and dedication within your current role (mandatory)
  • Proficient in MS Office (i.e. Word, Excel and especially PPT) and operational software.
  • Be able to multi-task and perform excellent communication, presentation and customer service skills
  • Must be able to identify problems and resolve in a timely manner
  • Possess a sense of urgency and an ability to prioritize tasks and resources appropriately.
  • Promote an environment conducive to maximum employee morale, productivity, and effectiveness
  • Ability to work with a variety of people from diverse backgrounds
  • Ability to adhere to all organizational policies and procedures
  • Ability to give constructive feedback to the agents which lead to performance improvement
  • Eligible for IEFP internship - availability for level 6 (mandatory)

 

Nice to have,

 

  • College Degree in Education, HR or other related fields of Human and Social Sciences (preferable)
  • Proven experience as a Trainer and ability to manage the full training cycle is highly valued
  • Additional certification in training is a plus
  • Experience in a customer service position is a plus

 

What’s in it for you?

 

At Sitel, we believe our people are our most important asset and therefore we take pride in finding the best, most talented and driven employees, among the benefits of working with us are:

 

  • IEFP 9 Month internship contract
  • Monthly Meal Allowance
  • Stable working hours (8 hours per day, 40 hours per week)
  • Continuous investment in training and personal development
  • Personal development opportunities and a great multicultural working environment
  • Fun and engaging company-wide initiatives, like our SitelFit wellness program
  • Growing company with high opportunity to establish a career

 

Are you ready to Wow Customers?

 

Begin your Sitel journey - Apply Today!

 

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