Are you passionate about online advertising and new technology and would you like to join one of the leading companies worldwide? 

Social interaction has been reinvented, support a number one networking company with hundreds of millions of daily users. 

Our Offer

•  Excellent work opportunity in a leading multinational company;

•  International career in a multicultural environment;

•  Possibility of cooperation with leaders in various industries;

•  Stable work and career progression;

•  Long-term development opportunities;

•  Fixed-term, renewable contract with the possibility of permanent employment;

•  Private health insurance after 6 months of employment;

•  Possibility to live in one of our apartments; 

•  Initial flight expenses refund;

•  Annually complementary return flight to your home country (within Europe);

•  Free Portuguese language courses, sport activities and organized events.

Responsibility

•  Provide support to small and medium-sized businesses (SMBs) to help them grow across multiple channels - chat, email and phone;

•  Support and expand the self-serve advertising base for SMB clients in the online and digital advertising domain;

•  Provide pre and post-sales support for all self-service products;

•  Provide product and tool support to enhance clients’ experience; 

•  Identify trends and solve problems facing multiple SMB clients;

•  Resolve customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas where clients can improve usage of our solutions.

•  Provide vital product insights and feedback from our customers to engineering.

Your Profile

•  Native Italian Speaker;

•  Good knowledge of English (B2 level);

•  Familiarity with online advertising products and social media;

•  +1 year working in a customer service related role;

•  Excellent communication skills: verbal, written, listening skills;

•  Flexible and quick learner, able to adapt to continuously evolving SMB needs to help clients grow their business on the advertising platform;

•  Experienced in Call Center environment / Customer Support role;

•  Ability to multi-task and work under pressure.

We are looking forward to receive your application.