German Customer Care for Online Marketing (m/f) Signing Bonus 1000€ Lisbon - Oeiras

  • Full-time
  • 11-20 vagas
  • Expira em 28 dias
  • a definir
  • Full-time
  • 11-20 vagas
  • Expira em 28 dias
  • a definir
  • Lisboa
  • Contact Centers, Atendimento ao Cliente

Teleperformance Portugal

A Teleperformance Portugal faz parte do Grupo Teleperformance, líder mundial em Customer Experience Management e shared services para mercados internacionais. Com uma equipa de 10 000 colaboradores de 84 nacionalidades, prestamos serviços em 35 idiomas. A Teleperformance Portugal foi considerada a melhor empresa para trabalhar em Portugal nove vezes, pelo Great Place to Work Institute e foi a vencedora do Prémio “Young Talents Attraction” em 2019. Fomos também premiados cinco vezes pela revista Exame como uma das melhores empresas para se trabalhar em Portugal e a melhor empresa no nosso setor. Todos os dias, são-nos confiadas inúmeras interações únicas em todo o mundo, das quais queremos que faças parte. Junta-te à nossa equipa!

Are you passionate about the world of Online Marketing? Teleperformance Portugal is looking for someone with excellent communication and problem-solving skills. Start a promising career, finding the solution for issues of business customers, maintaining a positive relationship between them and the company. You will use your communication skills to address several questions through multiple communication channels, guaranteeing a great customer experience. 

Be part of our success and make the world’s information more accessible and useful!


Responsibility

• Analyze issues of business customers, partners, clients or internal stakeholder’s and find the best ways to resolve them;

• Address issues via chat, email or phone channels, following operating procedures;

• Close customer inquiries regarding online marketing products, troubleshoot issues per process specifications, assist users in recovering account information and assist in payment related issues;

• Adapt existing processes to craft alternate solutions, or escalate critical or more complex queries to the next level for resolution.


Your Profile

• Excellent communication skills in German;

• Bachelor's degree (preferred);

• Minimum 6 months of relevant customer care experience;

• General understanding of online marketing products/services being supported;

• Excellent communication skills;

• Problem-solving skills;

• Dynamic and organized.


Our Offer

• Signing Bonus 1000€;

• The Signing bonus will be paid as soon as the contract is signed and it is conditioned to a tenure of at least 12 months;

• Work Location: Lisbon - Oeiras;

• International career in a multicultural environment;

• Training and familiarization phase;

• Opportunity to grow in a multinational company;

• Free Portuguese language courses, surfing, soft trekking and much more.


Join us! Be part of a multicultural environment.

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