Are you passionate about the world of Online Marketing? Teleperformance Portugal is looking for someone with excellent communication and problem-solving skills. Start a promising career, finding the solution for issues of business customers, maintaining a positive relationship between them and the company. You will use your communication skills to address several questions through multiple communication channels, guaranteeing a great customer experience.
Be part of our success and make the world’s information more accessible and useful!
• Analyze issues of business customers, partners, clients or internal stakeholder’s and find the best ways to resolve them;
• Address issues via chat, email or phone channels, following operating procedures;
• Close customer inquiries regarding online marketing products, troubleshoot issues per process specifications, assist users in recovering account information and assist in payment related issues;
• Adapt existing processes to craft alternate solutions, or escalate critical or more complex queries to the next level for resolution.
• Excellent communication skills in German;
• Bachelor's degree (preferred);
• Minimum 6 months of relevant customer care experience;
• General understanding of online marketing products/services being supported;
• Excellent communication skills;
• Problem-solving skills;
• Dynamic and organized.
• Signing Bonus 1000€;
• The Signing bonus will be paid as soon as the contract is signed and it is conditioned to a tenure of at least 12 months;
• Work Location: Lisbon - Oeiras;
• International career in a multicultural environment;
• Training and familiarization phase;
• Opportunity to grow in a multinational company;
• Free Portuguese language courses, surfing, soft trekking and much more.
Join us! Be part of a multicultural environment.