French Service Desk Agent (m/f) – Fujitsu Portugal GDC

Expira em: 20 dias

Fujitsu

Fujitsu is the leading Japanese information and communication technology (ICT) company offering a full range of technology products, solutions and services. Approximately 156,000 Fujitsu people support customers in more than 100 countries. We use our experience and the power of ICT to shape the future of society with our customers. Did You Know? Fujitsu is the world's fifth-largest IT services provider and No.1 in Japan. FORTUNE named Fujitsu as one of 'the World's Most Admired Companies' in 2013. The Portugal GDC has recently been distinguished with the Randstad Employer Branding Award recognizing the most attractive employers in 26 countries based on 10 key factors including salary, benefits, work-life balance, and career opportunities amongst others.



Nº de Vagas: 6-10 vagas

Tipo: Full-time

Salário(por ano): Competitive salary, bonuses and benefits package

Setor: Contact Centers, Tecnologias de Informacao

Função: Atendimento ao Cliente, Suporte IT

Região: Lisboa, Braga









Fujitsu is a world IT leader leading authority in hardware and IT services business. Fujitsu Global Delivery Center in Lisbon is a multilingual Center with more than 1500 employees providing 24/7 IT and other specialized services, in 23 different languages to multiple companies from different sectors, on a very rewarding and vibrant multicultural environment.

We are growing day by day and we owe our success to each one of our employees. Without them, none of this would be possible.

We are now recruiting Service Desk Agents to provide technical assistance to users via email or phone. Do you want to join a multicultural, dynamic and enthusiastic team of over 1400 colleagues from all over the world?


Job purpose:

  • To provide a single point of contact for users, dealing with the management of both routine and non-routine Incidents, Problems and requests
  • Provision of 1st line support for incidents


Key accountabilities:

  • Handle phone calls, emails and other portal interaction tools with agreed SLA
  • Perform all duties in accordance to required quality
  • Participate in knowledge capture processes
  • Correct use of escalation to Service Desk Expert as per desk procedures
  • Significant time spent dealing with customer on the phone
  • Must be able to interface internally and externally
  • Works as part of a team and contributes to team targets
  • Expected to be flexible in covering shifts
  • Typical career path will be to Service Desk Expert or ITIL Process Controller


Key education and experience:

  • Proficiency in French and good command of English
  • Knowledge of various software and applications (minimum: Windows environment and MS Office package)
  • Interpersonal skills crucial for working in a customer service center such as: excellent communication skills, readiness to work flexible hours, customer orientation, teamwork, sense of urgency, optimism and enthusiasm


We offer:

  • The chance to work on rewarding, dynamic and multicultural environment
  • Competitive salary, bonuses and benefits package
  • Employment contract directly with Fujitsu
  • Training and internal career progression plan upon hiring
  • Assistance with Portuguese documents and help finding accommodation in Lisbon



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