French/English Accounting Software Advisor – Porto

Expira em: 6 dias

Sitel Portugal

SITEL is a Multinational Contact Centre Outsourcing Provider Company, in Portugal for 30 years and now with a team of 1200 associates. We believe Portugal is one of the best places to live and work, its contact center industry is one of the fastest growing and better equipped in the world, with quality results that match the most demanding standards. Developing Contact Centre projects in all EMEA region (Europe, Middle East and Africa) and Brazil, we are growing in a sustained and strategic way. SITEL Portugal is one of the top performers in Contact Center Industry. Our proven multilingual capacities and relocation expertise are a key factor in SITEL sustained growth.

Nº de Vagas: 1-5 vagas

Tipo: Full-time

Salário(por ano): Monthly salary + Meal allowance + Performance bonus

Setor: Software / Hardware

Função: Traducao / Linguas, Atendimento ao Cliente, Suporte IT

Região: Porto

We are Sitel

Global outsourcing provider of customer experience management helping the largest brands in the world retain and grow their customer base.

We seek people who can build trust with our clients’ customers and lead functional support teams. We look for individuals with exceptional project management talent, subject matter experts in all facets of business operations, and people with leadership talent. We have a People-first culture – our commitment to putting people first improves the satisfaction of our employees and provides a better experience for the customer. From our customer service associates through to our global leaders that support them, everyone is valued.


Our Client

Our client is a provider of business and financial management solutions for small businesses, consumers and accounting professionals. The company operates through three segments: Small Business, Consumer Tax and ProConnect.

Primary Responsibilities

  • Comply with the company’s policies and procedures to meet statutory, quality and business requirements within the overall strategy and objectives
  • Responsible for dealing with all customer enquiries ensuring the highest levels of service are provided to Customers
  • Answer inbound calls and emails within guidelines/goals established by the client and contact center management
  • Complete daily tasks as allocated in an efficient and timely manner
  • Maintain accuracy and security of customer information on the database
  • Provide friendly and efficient service to customers
  • Be a first point of contact to handle and resolve customer complaints
  • Identify and escalate issues appropriately
  • Compose thoughtful and accurate messages or customize prepared responses to customer emails
  • Research information and troubleshoot problems using available resources
  • Monitor and control numerous concurrent tasks in tandem
  • Proactively and independently work to meet targets and goals


What we are looking for


·         English native speaker

·         French advanced speaker

·         Knowledgeable in Windows based and Microsoft Office Applications

·         Availability to work on shifting schedules

·         Computer literate with technical aptitude and the ability to pick up new technology quickly

·         Excellent listening and written/oral communication skills

·         A motivated and enthusiastic personality

·         Self-organization, planning and prioritization skills

·         Patience, empathy, and a unique ability to manage stress

·         Ability to perform duties with minimum supervision and to work under pressure and adapt quickly to adverse situations

·         Ability to follow guidelines and instructions

·         Ability to demonstrate confidence when imparting information or dealing with troubled callers


Bonus Skills

·         Experience in the customer service/ call center industry


Our Offer

At Sitel, we believe our people are our most important asset and therefore we take pride in finding the best, most talented and driven employees.

Among the benefits of working with us are:

·        Competitive salary (14 monthly salaries per year)

·         Monthly meal allowance

·         Monthly performance bonus

       Relocation package to Portugal (including traveling and accommodation costs)

·         Private health insurance (applicable after 6 months) with an on-site Doctor

·         Working hours from Monday to Friday, between 8 am and 5 pm

·         Great office location in Porto

·         22 vacation days per annum

·         Training fully paid by Sitel and included in the contract

·         Starting an international career

·         Supporting one of the largest brands in the world

·         Further training available through SITEL’s online University

·         Career opportunities and a great multicultural working environment

We take care of you and your development and make sure that you have the right conditions to deliver the best results. Subsequently, we expect that you give it your best at all times. If you feel that this ad sums up your character and your ambitions, please submit your resume as soon as possible with the following reference: IN/FREN/ALE.

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