Collections clerk fluent in German

Expira em: 24 dias

Europcar Services Lda

Europcar Services is the Pan-European Shared Services Centre of Europcar Group. Opened in Oeiras - Portugal in early 2014, the SSC was implemented to handle and provide, mainly, financial services and to harmonize and optimize processes. Growing fast, in terms of processes and staff, Europcar Services counts, nowadays with more than 300 employees, becoming one of the biggest sites of Europcar Group.



Nº de Vagas: 1-5 vagas

Tipo: Full-time

Salário(por ano): .

Setor: Automóvel

Função: Account, Direito / Juridico, Traducao / Linguas, Auditoria, Analise Financeira

Região: Lisboa






Main Purpose of the Role:

  • The collection clerk position is accountable for collecting the maximum amount of overdue funds from customers, which may include a variety of collection techniques, legal claims, and the selective use of outside collection services.


Key Areas of Responsibility

  • Stratify collection activities to maximize cash receipts
  • Contact customers regarding overdue accounts and determine reasons for non-payment
  • Issue payment commitment letters
  • Issue credit hold notifications
  • Coordinate customer credit changes
  • Process small claims court complaints
  • Maintain accurate records about the customer payment status


Key skills

  • Minimum of completed High School
  • 2 years of collections experience
  • Experience of working with Oracle Financials is strongly regarded
  • Good written and verbal communication skills
  • High language skills: English + German
  • Excellent customer service skills
  • Experience in a shared service environment  is desirable


We offer: 

  • A challenging and international work environment in a globally operating company. Competitive remuneration package. 


Workplace:

  • Quinta da Fonte, Oeiras

The CV must be in English

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