Business Analyst – Excel expert (m/f)

  • Full-time
  • 1-5 vagas
  • Expira em 26 dias
  • a definir
  • Full-time
  • 1-5 vagas
  • Expira em 26 dias
  • a definir
  • Lisboa
  • Contact Centers, Analise Financeira

Teleperformance Portugal

A Teleperformance Portugal faz parte do Grupo Teleperformance, líder mundial em Customer Experience Management e shared services para mercados internacionais. Com uma equipa de 10 000 colaboradores de 84 nacionalidades, prestamos serviços em 35 idiomas. A Teleperformance Portugal foi considerada a melhor empresa para trabalhar em Portugal nove vezes, pelo Great Place to Work Institute e foi a vencedora do Prémio “Young Talents Attraction” em 2019. Fomos também premiados cinco vezes pela revista Exame como uma das melhores empresas para se trabalhar em Portugal e a melhor empresa no nosso setor. Todos os dias, são-nos confiadas inúmeras interações únicas em todo o mundo, das quais queremos que faças parte. Junta-te à nossa equipa!

We are looking for a Business Analyst who will be the vital link between our information technology capacity and our business objectives by supporting and ensuring the successful completion of analytical, building, testing and deployment of different tasks through our projects. Your primary objective will be helping to implement solutions in a cost-effective way by determining the requirements of our clients, and communicating them clearly to all involved parties. You will produce and interpret reports providing information about the operations activities.

Our Offer

•  Excellent work opportunity in a dynamic leading multinational company; 

•  Possibility of cooperation with leaders in various industries;

•  Stable work and career progression;

•  Investment in training and personal development; 

•  Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;

•  Health Insurance;

•  Free Portuguese language courses, sport activities and organized events.


•  Quantitative and Qualitative analyses of operational key indicators;

•  Create, develop and automate reports that reflect those indicators;

•  Create concise, organized and graphically pleasant PowerPoint presentations;

•  Propose suggestions on how to optimize processes and interact with the Account Managers in finding improvement opportunities.

Your Profile

•  BSc. Degree in Engineering (preferable) or related fields;

•  Experience in data analysis (academic or professional);

•  Advanced Excel Knowledge (eliminatory);

•  Access and SQL knowledge is a plus;

•  Fluent in Portuguese and English (minimum B2);

•  Great analytical skills and deductive logic reasoning;

•  Critical attitude, curious and focused in finding improvement opportunities;

•  Good organization and planning skills;

•  Strong problem solving and communication skills.

Join us! Be part of a multicultural environment.

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