Arabic Customer Support for Netflix (m/f)

Expira em: 22 dias

Teleperformance Portugal

A Teleperformance Portugal faz parte do grupo Teleperformance, líder mundial em Customer Experience Management e shared services em todo o mundo. A nossa equipa é composta por 6.000 colaboradores, envolvidos em projetos de prestação de serviços para cerca de 56 países em 28 línguas diferentes. Em 2015, fomos considerados pela sexta vez a melhor empresa para trabalhar em Portugal pelo Great Place to Work Institute, e premiados pela segunda vez, pela revista Exame como uma das melhores empresas para trabalhar em Portugal, a primeira no nosso setor de atividade. A nossa equipa é caracterizada pela versatilidade e internacionalidade. Os nossos colaboradores partilham uma grande variedade de experiências e competências.



Nº de Vagas: 11-20 vagas

Tipo: Full-time

Salário(por ano): To be defined

Setor: Contact Centers

Função: Apoio ao Cliente

Região: Lisboa





Your Role

The ideal candidate is curious, innovative and motivated to be part of a qualified team which provides an excellent quality of customer care to its current and future Netflix clients. Join a young and dynamic team of more than 80 members, with a passion for growth in the new project, Netflix!

 

Our Client

Netflix is an American Company which offers TV service through the internet, with more than 50 million subscribers in more than 40 countries, watching more than one billion hours of movies, TV series and original productions monthly, revolutionizing the way TV and movies are viewed.

Teleperformance Portugal is looking for dynamic communicators, driven by fun and new technologies.

 

Responsibility

  •         Ensure the clients excellent quality calls and satisfaction;
  •         Help clients with their personal accounts, internet surfing and billing;
  •         Actively listen to the client, show empathy and patience;
  •         Guarantee the quality of the message being transmitted and show good knowledge of the product and services.

 

Your Profile

  •         Native or near native of the Arabic Language (C2);
  •         Good knowledge of the English language (B2);
  •         Good computer skills;
  •         Fond of movies and TV series;
  •         Good communication and interpersonal skills;
  •         Good team player;
  •         Valid work permit in Portugal.

 

Our offer

  •         Excellent work opportunity in a leading multinational company;
  •         International career in a multicultural environment;
  •         Possibility of cooperation with leaders in various industries;
  •         Stable work and career progression;
  •         Long-term development opportunities;
  •         Fixed-term, renewable contract with the possibility of permanent employment;
  •         Private health insurance after 6 months of employment;
  •         Possibility to live in one of our apartments*;
  •         Initial flight expenses refund;*
  •         Annually complementary return flight to your home country (within Europe);*
  •         Free Portuguese language courses, sport activities and organized events.

*For relocated applicants

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