If you are a great communicator who’s passionate about the fashion industry, this is the perfect job for you! We’re looking for pro-active and motivated people to work with a clothing multinational company that owns some of your favorite brands. You’ll have the opportunity to build a successful career and contribute for the success of the company. As a Customer Service Assistant, you’ll be responsible for handling all customer queries, whether it is fashion advice or helping the customers with their orders, ensuring a great service!

Our Client

Our client is an American clothing company with a history of 135 years. The multinational is present all over the world, being one of the largest global apparel companies. Today, this company has nearly $9 billion annual revenues thanks to a combination of strategic acquisitions and by successfully growing their brands globally. 

Responsibility

• Ensure an adequate response time while delivering the highest possible service;

• Assist, by phone or through written support, to  any of the customer’s questions and concerns regarding the service;

• Maintain excellent quality and efficiency to achieve our team targets;

• Identify and process orders that may be fraudulent;

• Provide Information regarding shipping and delivery;

• Advice our customers on a high level, providing updated help guides and meeting their individual needs.

Your Profile

• Native written and verbal communication skills in English;

• Good level of English, written and spoken;

• Social media responsiveness, including tracking and responding to customer comments;

• Ability to ensure positive delivery of messages to our customers;

• Ability to create upsell and cross-sell opportunities;

• Ability to manage in an efficient way several emails;

• Problem-solving skills;

• Good argumentations skills.

Our Offer

• Excellent work opportunity in a leading multinational company;

•  Availability to work from Monday to Sunday, 7 am to 7 pm;

• International career in a multicultural environment;

• Possibility of cooperation with leaders in various industries;

• Stable work and career progression;

• Long-term development opportunities;

• Private health insurance after 6 months of employment;

• Possibility to live in one of our apartments; 

• Initial flight expenses refund;

• Annually complementary return flight to your home country (within Europe);

• Free Portuguese language courses, sport activities and organized events.